Refund Policy
Effective Date: 1st November 2025
We understand that plans can change. Our refund policy is designed to be fair to both our guests and our small, off-grid operation
🔁 Standard Cancellations
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Cancellations made more than 7 days before your booking date are eligible for a full refund or free rescheduling.
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Cancellations made within 7 days of the booking date are non-refundable.
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No-shows or late arrivals are not eligible for a refund.
⛈️ Weather & Safety
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Outdoor Mission runs in most weather conditions — rain adds to the adventure!
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If we determine that conditions are unsafe (e.g. severe storms, flooding, road closures), we may cancel or reschedule your mission.
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In this case, you’ll be offered a full refund, credit, or the chance to reschedule at no extra cost.
🧍 Participant Withdrawal
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If a member of your group is unable to participate due to illness or injury, we’ll do our best to accommodate.
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Refunds or partial credits may be offered at our discretion if notified prior to the experience.
🛠️ Rescheduling & Credits
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We’re happy to reschedule your booking once, free of charge, if notified at least 48 hours in advance.
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Reschedules requested less than 48 hours before your booking may not be guaranteed.
🎟️ Workshop Add-Ons
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Workshop add-ons are subject to the same refund and reschedule terms as your core mission booking.
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If your mission is rescheduled, we’ll transfer your workshop booking to the new date.
📞 Questions or Changes?
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Just reach out — we’re here to help.
📧 lisa@ourheadoffice.co.nz
📞 027 777 4903